Chatwoot

About Chatwoot

Customer support platform that gathers live chat, email and social channels in one shared inbox. The project describes itself as an open source alternative to Intercom and Zendesk. The enterprise/ directory has its own commercial licence; everything else is MIT.

What it can replace

• Intercom

  Direct alternativeVerified

  Basis:

  The project's own material

  Provenance:

  Official source

  Migration effort:

  Not assessed

  Confidence in the assessment:

  Not assessed

  Last checked:

  2026-10-29

  README: öppet alternativ till Intercom och Zendesk

  • github.com/chatwoot/chatwoot/blob/e2151d769963a5451d5dc74d33ef319398330f87/README.md

• Zendesk

  Direct alternativeVerified

  Basis:

  The project's own material

  Provenance:

  Official source

  Migration effort:

  Not assessed

  Confidence in the assessment:

  Not assessed

  Last checked:

  2026-10-29

  README: öppet alternativ till Intercom och Zendesk

  • github.com/chatwoot/chatwoot/blob/e2151d769963a5451d5dc74d33ef319398330f87/README.md

Feature coverage

The features have not been assessed yet. We show no coverage without evidence.

Three separate assessments

Licence, project health and security are reported separately. We never combine them into one score.

Operations and data control

Deployment options

Self-hosted, Vendor's cloud

Verified · Official source

• Official source, retrieved 2026-10-30: developers.chatwoot.com/self-hosted/deployment/requirements.md
• Official source, retrieved 2026-10-30: www.chatwoot.com/pricing

Packaging

docker, docker-compose, kubernetes, vm

Verified · Official source

• Official source, retrieved 2026-10-30: developers.chatwoot.com/self-hosted/deployment/docker.md
• Official source, retrieved 2026-10-30: developers.chatwoot.com/self-hosted/deployment/helm-chart.md
• Official source, retrieved 2026-10-30: developers.chatwoot.com/self-hosted/deployment/aws-marketplace.md

Databases

postgres

Minimum resources

Unknown

Sign-in (SSO)

Unknown Unknown

Export

Unknown

• Hosting

Data residency and GDPR

Glossary: Data residency

For organisations operating in Sweden or elsewhere in the EU. Only sourced facts are shown. This is not legal advice.

Data location

You decide: when you run the tool yourself, the data stays where you run it, for example in a data centre in Sweden or elsewhere in the EU. Inferred

Data control features

None documented yet Unknown

Run by SIAX

The hosting provider and region of SIAX Cloud are listed in the list of sub-processors.

GDPR (Regulation (EU) 2016/679) applies to personal data processed in Sweden as in the rest of the EU. Transfers to countries outside the EU/EEA are governed by Chapter V.